Step 1 – Order is placed
Step 2 – Order is processed - please refer to Processing Time
Step 3 – Order ships - please refer to Transit Time
Step 4 – Order is delivered
Orders are processed and shipped Monday – Friday from our warehouse in Shanghai, China. Orders placed on holidays or weekends will begin processing the next business day. Orders are processed and shipped in 1-3 business days. If items in your order are out of stock or delayed for shipping we will notify you by e-mail.
Transit time refers to the time it takes from when the package is shipped to reaching its destination. The actual shipping time varies from country to country, it may take somewhere from 10 - 20 business days (14 - 28 week days).
To check on the status of your order, email [email protected] Please include your order number, courier number and billing information. Your order number will be given to you upon completion of purchase. A courier number will be given to you via email once your order ships.
Free shipping offer only applies to shipping within Hong Kong. We are required by international law to disclose the full value of all shipping contents. Processing and transit times are approximate.